Question 1

What are your office hours?

Accepted Answer

You can reach us at 02 8748 7100 during our office hours of 8am - 2pm Monday to Friday.

If you are contacting us before or after this time feel free to email sales@patisserie.com.au (mailto:sales@patisserie.com.au)where we monitor our messages regularly and will be in touch as soon as possible.

Question 2

Where are you located?

Accepted Answer

Continental Patisserie is located at 19-23 Egerton Street, Silverwater NSW 2128. 
Continental Patisserie is wholesale clients only it is not a retail store.

Question 3

How can I order?

Accepted Answer

Email us at sales@patisserie.com.au(mailto:sales@patisserie.com.au)
Call us on 02 8748 7100

Question 4

Can I order in advance?

Accepted Answer

You sure can! Our ordinary cut off time is 2pm for next day pick up, but you can lock in your order from whenever you are ready!

Question 5

How do I know when my order is confirmed?

Accepted Answer

Once you place an order with us, you will receive an order confirmation via email. 
This confirmation serves as proof that we have received your order.

If you haven't received a confirmation, please contact our customer service team at sales@patisserie.com.au (mailto:sales@patisserie.com.au)and they will assist you.

Question 6

Do you cater for allergen requests?

Accepted Answer

We do. However, please note our products are made in a kitchen whereby ingredients such as eggs, fish, sesame, peanuts, milk, soy, nuts, tree nuts, gluten, lupin, sulphites and crustaceans are also used.

Whilst precautions are taken to separate these ingredients on request, we cannot guarantee the complete absence of these ingredients.

Please download our specification sheet for more information or contact: info@patisserie.com.au (mailto:info@patisserie.com.au)

Question 7

Can I place large or corporate orders?

Accepted Answer

Absolutely. We love feeding a crowd. For large quantities or office events, contact us and we’ll help plan your menu.

Question 8

How should I store my items before serving?

Accepted Answer

Each product has slightly different requirements, but here’s the general guide:

Savoury items
Refrigerate until heating/serving.

Cakes
Store chilled unless serving immediately.

Mini desserts
Refrigerate; remove 10–15 minutes before serving for best texture.

Party packs
Follow the individual instructions provided on each item.

Can the savoury items be reheated?
Yes – they’re designed to reheat beautifully.
Pop them in the oven (not microwave) until warm and crisp.

Question 9

Can I change my order after placing it?

Accepted Answer

If the kitchen hasn’t begun preparing it, we can sometimes help. Contact us ASAP on 02 8748 7100 or sales@patisserie.com.au (mailto:sales@patisserie.com.au)

Question 10

What’s your cancellation policy?

Accepted Answer

Cancellations depend on preparation stage. Reach out quickly and we’ll do our best.
Contact us on 02 8748 7100 or sales@patisserie.com.au (mailto:sales@patisserie.com.au)